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Evidence Guide: SIRXOSM002 - Maintain ethical and professional standards when using social media and online platforms

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRXOSM002 - Maintain ethical and professional standards when using social media and online platforms

What evidence can you provide to prove your understanding of each of the following citeria?

Source information on the general impacts of social media.

  1. Access and interpret information about the positive and negative impacts of social media.
  2. Identify and evaluate the terms of service associated with social media platforms to identify requirements.
  3. Determine how online harassment can occur via organisational sites and who may be targeted.
  4. Determine how social media platforms share user information and identify impacts on users.
  5. Evaluate ways to avoid negative impacts on users of organisational social media sites.
Access and interpret information about the positive and negative impacts of social media.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and evaluate the terms of service associated with social media platforms to identify requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine how online harassment can occur via organisational sites and who may be targeted.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine how social media platforms share user information and identify impacts on users.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate ways to avoid negative impacts on users of organisational social media sites.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with industry and organisational ethical and professional codes of conduct for online activities.

  1. Identify industry codes of conduct, objectives and scope, and seek advice from relevant personnel on applicability to organisation.
  2. Identify organisational online code of conduct, objectives and scope, and determine applicability to own job role.
  3. Evaluate contents of codes of conduct and significance to own personal and work based online behaviours and communications.
  4. Clarify content and compliance requirements of codes with relevant personnel.
  5. Act according to professional values and principles outlined in codes, seeking advice when difficulties arise.
Identify industry codes of conduct, objectives and scope, and seek advice from relevant personnel on applicability to organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify organisational online code of conduct, objectives and scope, and determine applicability to own job role.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate contents of codes of conduct and significance to own personal and work based online behaviours and communications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify content and compliance requirements of codes with relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Act according to professional values and principles outlined in codes, seeking advice when difficulties arise.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain personal online presence consistent with organisational standards.

  1. Determine differences between organisational and personal online presence.
  2. Clearly differentiate between representing self and organisation during online activities.
  3. Review and ensure personal online posts and activities do not damage reputation of organisation and those associated with it.
Determine differences between organisational and personal online presence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly differentiate between representing self and organisation during online activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and ensure personal online posts and activities do not damage reputation of organisation and those associated with it.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Protect customer privacy and maintain confidentiality of organisational information.

  1. Access and interpret information on privacy regulations and scope of requirements.
  2. Identify and interpret organisational privacy policies and procedures and determine applicability to own job role.
  3. Collect, use, maintain and protect information provided by customers and others, according to privacy regulations and organisational policies and procedures.
  4. Obtain and comply with permissions to publish images and text representing others.
  5. Maintain confidentiality of sensitive organisational information and confirm information that can be released before publishing.
Access and interpret information on privacy regulations and scope of requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and interpret organisational privacy policies and procedures and determine applicability to own job role.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect, use, maintain and protect information provided by customers and others, according to privacy regulations and organisational policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and comply with permissions to publish images and text representing others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain confidentiality of sensitive organisational information and confirm information that can be released before publishing.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Source information on copyright.

  1. Access and interpret information on copyright to determine what is and what is not protected by copyright.
  2. Identify copyright owner’s exclusive rights to materials.
  3. Determine permissions required to use copyright materials and how to obtain these.
Access and interpret information on copyright to determine what is and what is not protected by copyright.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify copyright owner’s exclusive rights to materials.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine permissions required to use copyright materials and how to obtain these.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Engage professionally with customers online.

  1. Communicate with customers in a timely, professional and positive manner to enhance organisational reputation.
  2. Respond to negative and potentially defamatory comments, complaints and conflicts sensitively, courteously and respectfully.
  3. Minimise risk to self and organisational reputation by escalating conflict to relevant personnel.
Communicate with customers in a timely, professional and positive manner to enhance organisational reputation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to negative and potentially defamatory comments, complaints and conflicts sensitively, courteously and respectfully.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Minimise risk to self and organisational reputation by escalating conflict to relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge